Terms and Conditions

Last Updated: August 31, 2026

Welcome to Cocoa & Mellow Co. These Terms & Conditions (“Terms”) govern your use of our website, cocoamellowco.com, and any purchases made through our online store.

Throughout these Terms, “Cocoa & Mellow Co.,” “we,” “us,” and “our” refer to Cocoa & Mellow Co. “You” and “your” refer to visitors, customers, and other users of our website.

By accessing our website or purchasing products from us, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian to use this website.

You may not use our products or website for any unlawful or unauthorized purpose.

You agree not to transmit viruses, malicious code, or other material that could damage or interfere with the operation or security of our website.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary, including in cases of suspected fraud, abuse, or violation of these Terms.

2. PRODUCTS AND SERVICES

Cocoa & Mellow Co. offers dog products and related merchandise through our online store.

We make reasonable efforts to display product descriptions, photographs, colors, sizes, specifications, and other information as accurately as possible. However, actual colors and appearance may vary depending on your device, monitor settings, manufacturing variations, or supplier updates.

Product packaging, designs, materials, colors, and other details may occasionally differ slightly from images shown on our website.

We reserve the right to modify or discontinue products at any time without notice.

Product availability is not guaranteed.

3. THIRD-PARTY SUPPLIERS AND FULFILLMENT

Some products sold by Cocoa & Mellow Co. may be stored, packaged, processed, or shipped directly by third-party suppliers or fulfillment partners.

As a result, products within the same order may arrive in separate packages or at different times.

Shipping origins may vary depending on product availability and the supplier fulfilling the order.

While we carefully select the products offered through our store, certain aspects of manufacturing, inventory, packaging, and fulfillment may be handled by independent third parties.

If you experience a problem with an order, please contact Cocoa & Mellow Co. so that we can assist you.

4. PRICING

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Prices may change at any time without notice.

We reserve the right to correct pricing errors, typographical errors, inaccurate product information, promotional errors, or other mistakes.

If an error affects an order you have already placed, we may contact you to provide the option to proceed with the corrected information or cancel the affected item or order and receive an appropriate refund.

Applicable sales taxes and shipping charges, if any, will be calculated and displayed during checkout.

5. ORDERS

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order for legitimate business reasons, including:

🐾 Product unavailability

🐾 Pricing or listing errors

🐾 Suspected fraud or unauthorized transactions

🐾 Payment authorization problems

🐾 Shipping restrictions

🐾 Orders that appear to be placed for unauthorized resale or commercial redistribution

If we cancel an order after payment has been processed, we will issue a refund for the canceled portion of the order.

You are responsible for providing accurate billing, shipping, contact, and payment information.

6. SHIPPING AND DELIVERY

Estimated processing and delivery times are provided as estimates only and are not guaranteed.

Shipping times may vary based on the product, destination, carrier, supplier, fulfillment location, customs processing, weather, holidays, or circumstances outside our reasonable control.

Some orders may be shipped in multiple packages.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional information regarding shipping, delivery estimates, lost packages, and related matters may be provided in our Shipping Policy.

7. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged products, incorrect products, and order issues are governed by our posted Return & Refund Policy.

Please review that policy before making a purchase.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

8. PET PRODUCT SAFETY

Pet owners are responsible for selecting products appropriate for their individual pet’s size, age, breed, health, behavior, and chewing habits.

Pets should be supervised when using toys, chews, feeding accessories, apparel, bedding, or other products when supervision is appropriate.

Regularly inspect pet products for wear, damage, loose pieces, or other potential hazards. Discontinue use if a product becomes damaged or unsafe.

No pet toy or accessory should be assumed to be indestructible.

Product recommendations, descriptions, customer reviews, or playful statements attributed to Cocoa or Mellow are provided for general informational and entertainment purposes and are not veterinary advice.

If you have questions regarding whether a product is appropriate for your pet, consult a qualified veterinarian or other appropriate pet-care professional.

9. FOOD, TREATS, AND INGESTIBLE PRODUCTS

Customers are responsible for reviewing ingredient lists, feeding instructions, warnings, expiration information, and other manufacturer information before giving any food, treat, chew, supplement, or ingestible product to a pet.

Pets may have allergies, sensitivities, medical conditions, or dietary restrictions that make certain products inappropriate.

References such as “Munch-Tested by Mellow” are part of the Cocoa & Mellow Co. brand personality and should not be interpreted as a guarantee that a product is suitable, safe, or appropriate for every pet.

Consult your veterinarian regarding questions about your pet’s diet, allergies, medical conditions, or nutritional needs.

10. “COMFORT-CHOSEN” AND OTHER BRAND LANGUAGE

Cocoa & Mellow Co. uses playful brand language throughout our website and marketing, including phrases such as:

“Comfort-Chosen by Cocoa”
“Munch-Tested by Mellow”
“Double Paw Approved”

These phrases represent our brand personality and product-selection themes. They are not warranties, certifications, veterinary endorsements, laboratory testing claims, or guarantees regarding a product’s performance, safety, durability, or suitability for a particular pet.

11. PROMOTIONS AND DISCOUNT CODES

Promotions, coupons, and discount codes may be subject to separate terms and expiration dates.

Unless otherwise stated:

🐾 Discounts cannot be combined.

🐾 Discount codes have no cash value.

🐾 Discounts cannot be applied retroactively to completed purchases.

🐾 Certain products may be excluded.

🐾 Promotions may be modified or discontinued where permitted by law.

12. INTELLECTUAL PROPERTY

The content of this website, including our branding, photographs, graphics, designs, text, logos, original written content, and other materials owned by Cocoa & Mellow Co., is protected by applicable intellectual property laws.

The name Cocoa & Mellow Co., our original branding elements, photographs of Cocoa and Mellow, and original graphics may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without our permission, except as otherwise permitted by law.

Third-party trademarks, product images, and other materials remain the property of their respective owners.

13. CUSTOMER REVIEWS AND USER CONTENT

If you submit a review, photograph, comment, testimonial, or other content to Cocoa & Mellow Co., you represent that you have the right to submit that content.

You may not submit content that is unlawful, defamatory, threatening, fraudulent, infringing, obscene, or intentionally misleading.

Subject to applicable law and any permissions presented when the content is submitted, you may grant us permission to display or use submitted content in connection with operating and promoting Cocoa & Mellow Co.

14. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, shipping carriers, social media platforms, apps, and fulfillment providers.

Cocoa & Mellow Co. does not control independent third-party websites and is not responsible for their content, privacy practices, policies, or availability.

Your use of third-party services may also be governed by the terms and policies of those providers.

15. SHOPIFY

Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to offer products and services online.

Your use of certain features may also be subject to applicable Shopify policies and the policies of payment providers or other services used during checkout.

16. PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information may be collected, used, shared, and protected.

17. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and products are provided on an “as available” basis, except for warranties expressly provided by us, a manufacturer, or required by law.

We do not guarantee that the website will always operate without interruption, delay, or error.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Cocoa & Mellow Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

This limitation does not apply where liability cannot legally be limited or excluded.

Customers remain responsible for using pet products according to manufacturer instructions and determining whether products are appropriate for their pets.

19. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Cocoa & Mellow Co. from claims, liabilities, damages, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another party’s rights.

20. GOVERNING LAW

These Terms and any disputes relating to them will be governed by applicable laws of the United States and the laws of the state in which Cocoa & Mellow Co. is legally established, without limiting any mandatory consumer protections that may apply based on a customer’s location.

21. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable requirements.

The most current version will be posted on this page with an updated “Last Updated” date.

Continued use of our website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

23. CONTACT US

Questions regarding these Terms & Conditions may be directed to:

Cocoa & Mellow Co.
Website: cocoamellowco.com
Email: info@cocoamellowco.com

Comfort-Chosen by Cocoa | Munch-Tested by Mellow
🐾 Cocoa & Mellow Co.